About Rob Scott

Rob Scott works at Denwa Communications.

Mitel 5000 versus Mitel 3300

Compare Mitel Phone Systems

In an effort to demystify the differences between MITEL 5000 and MITEL 3300 phone systems, I have created this article to assist in the buying process for our customers and prospects.

Mitel is DENWA’s most popular communications solution, the sheer reliability and functionality makes either Mitel platform a sound choice for business today.

Mitel Communications Director (MCD) Overview

Mitel 3300 has recently been re-branded and is now called Mitel Communications Director. The main reason is to separate the traditional Mitel hardware (Mitel 3300) and the latest core software (MCD).

Mitel Communications Director (MCD) can be deployed in just about any environment, working with (rather than replacing) existing processes and systems to enhance them with the latest IP solutions and features. This attribute protects your legacy investment, and also prepares existing systems for future growth.  For example, if you have an Avaya INDeX (discontinued support in 2009) you can essentially migrate your old Avaya phones over to a modern Mitel 3300 phone system without having to replace the whole system in one shot. Thus helping your cash flow and telecoms budget.

In short, Mitel’s MCD software can be described as the ‘operating system’ of the phone system, much like Microsoft Windows is the operating system of a Dell Server.

Mitel MCD

Mitel Communications Director (MCD) software allows end users to operate their communications system with flexibility, ease, and reliability. This powerful software runs on a choice of platforms, such as the proprietary Mitel 3300 ICP or industry standard Oracle, HP, and IBM® servers, widening the scope of businesses and enterprises that will benefit from Mitel’s call control software.

It can be deployed in a centralised, distributed, or hosted configuration to meet specific business needs, and provides the reliability expected by the most stringent business requirements. Mitel Communications Director integrates with Mitel’s desktop portfolio and suite of unified communications applications to drive productivity, enhance customer service and reduce costs.

Mitel VMCD

Virtual Mitel® Communications Director (VMCD) offers the same features, functions and capabilities, while being treated like any other virtualized application in the data centre.   Mitel and VMware® have partnered to allow voice and business applications to run together in a virtualized environment.

Mitel MICD

Mitel Multi-Instance Communications Director (MICD) leverages virtualization techniques to allow multiple instances of Mitel Communications Director (MCD) to run on an industry-standard server. MICD provides a dense, scalable, and energy efficient communication services platform, while maintaining the flexibility of completely distinct PBX instances.

Whether a company has 30 users or 65,000, MCD brings powerful call handling, a profusion of features, simple management and flexible deployment options.

Mitel Applications

Among MCD’s embedded features are leading-edge mobility capabilities and standard unified messaging. Mitel Dynamic Extension establishes a single identity for users communicating internally or externally. Dynamic Extension works with any device (desk phone, cellular, remote office, home phone) and extends the corporate system to any location on any network. This improves the accessibility of the user, and also reduces costs and ensures first-call resolution.

MCD also includes inherent auto attendant, automatic call distribution, Wi-Fi, and an IP DECT wireless gateway. These combined with over 500 telephony features such as hot desking and audio conferencing enrich the user experience and invigorate existing processes. In distributed environments, MCD works over IP or traditional telephony networks to provide a virtual single system. MCD also provides support for networking standards such as SIP, QSIG and DPNSS, which facilitate interconnection with third-party PBXs and applications.

Mitel Multi-site flexibility

MCD can be configured to provide different services running on separate hardware platforms within a single solution. For example, it can be configured to run as a call controller on one hardware platform, a media gateway on another, and an applications and services gateway on a third controller, all combining to form a single system.

The following diagram illustrates a sample MCD converged network for medium to large businesses; however, it is also easily scalable for smaller organizations.

Mitel MCD / 3300 Key features

  • MCD Operating System
  • Analogue Lines, ISDN2e, ISDN30e, SIP, and IP gateway trunk connectivity
  • Messaging, including Voice mail, Unified messaging and Auto Attendant
  • Multi-site networking over E1 spans or IP
  • Supports full range of Mitel IP and Digital desk and Wireless phones
  • Optional Hot Desking, Meet-me Conference Bridge and Dynamic Extension
  • Optional Call Centre Support
  • Wide area network (WAN) Resilience
Example network topology

Click to Zoom

Mitel 3300 CX/CXi

The Mitel 3300 CX is available in two models: the 3300 CX and the 3300 CXi. The 3300 CX is a standalone platform and the 3300 CXi includes an embedded 16-port 10/100 Mb 802.3af PoE layer 2 switch (Power over Ethernet).

Through clustering, the Mitel 3300 platform extends to more than 65,000 users. Clustering involves grouping multiple Mitel 3300 ICP Controllers into a seamless network. All controllers in a cluster share phone information. The cluster provides fallback for a fully resilient solution.

Clustering allows us to combine up to 999 platforms together accommodating an increasing user base. Since the 3300 ICP Controller does not use cards or cabinets as in a legacy PBX, you would need only to purchase a telephone and license to scale as large as needed.

Mitel 3300 CXI Phone System

Mitel 3300 CX Phone System

Mitel 5000 HX

The Mitel  5000 Communications Platform (CP) enables small and medium businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The Mitel 5000 CP solution offers a FIRST IP / SECOND DIGITAL communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.

Mitel 5000 HX Phone System

Mitel 5000 HX Phone System

The Mitel 5000 CP is a robust IP communication solution. It is built on a 32-bit architecture using the Linux operating system and is packaged in a 2U data-centric, rack-mountable chassis. The list below highlights its fundamental hardware components.

Mitel 5000 Key features:

  • Linux operating system
  • Analogue Lines, ISDN2e, ISDN30e, SIP, and IP gateway trunk connectivity
  • Messaging, including Voice mail, Unified messaging and Auto Attendant
  • Multi-site networking over E1 spans or IP
  • Compact flash memory card for storing system applications, customer database, and voice mail messages/applications with Auto-Backup feature
  • Supports full range of Mitel IP and Digital desk and Wireless phones
  • Hot Desking, Meet-me Conference Bridge and Dynamic Extension Express
  • Call Centre Support – ACD functionality all built-in
  • Wide area network (WAN) fail survivability

To keep the platform cost-effective, the Mitel 5000 CP Unified Voice Messaging (UVM) is integrated on a compact flash card.   Compact Flash storage has no moving parts, and hence improves system reliability.

The Mitel 5000 CP supports both a switched IP core and a traditional circuit-switched TDM bus. This provides the flexibility of supporting a complete IP implementation (phones, trunks, and applications), a TDM implementation (digital phones and trunks, analogue phones and trunks), or a combination of both on a common IP platform. Thus meeting the needs of businesses with legacy cabling and old telephone equipment.

A perfect solution for companies wanting to embrace VoIP technology simply by ‘dipping their toe in’ initially.

Short History

The Mitel 5000 CP and the Mitel 3300 / MCD platforms both offer a state-of-the-art communications solution for business. In a nutshell some would say that these two solutions conflict and that presenting the end user with two of the same types of product creates confusion and uncertainty.
However, firstly understanding where these two platforms have evolved from is essential in understanding why Mitel offer both to resellers and to customers.

Mitel 3300

The Mitel 3300 was originally released in 2001 as a first class enterprise converged telephony solution. If we think back to 2001 voice over ip technology was only just breaking through and Mitel were at the forefront of VoIP with the Mitel 3300 phone system.
Mitel’s market place was predominantly enterprise, therefore most phone systems were being shipped for companies in the middle and enterprise domain. Back then, typically Mitel was deemed expensive and was inaccessible to small businesses (under 100 employees) due to its relativley high price.
Today Mitel 3300 directly competes with Cisco and Avaya, however Mitel have released new price reductions to encourage smaller businesses to take advantage of enterprise features. However in my opinion Mitel even in 2011, has not developed the product to be ‘easy to use’ in terms of day to day administration and the product still requires extensive licensing to embrace many telephony features its smaller competitors are giving away ‘out of the box’.

Mitel 5000

The Mitel 5000 was originally a product developed by Inter-Tel Inc, a North American based company who had considerable success and market share for a user base of 10-100 extensions.
Mitel merged with Inter-Tel in 2007. At the time as resellers of Inter-Tel Denwa Communications were quite apprehensive about the future of the Inter-Tel 5000 as it was back then. However after just a few months of the merger taking place, we started to see that Mitel had not purchased Inter-Tel  for simply an extended territory to sell Mitel 3300’s, in fact they wanted to fast track the research and development of the Mitel/Inter-Tel 5000 to accommodate the small to medium sized market across the globe.

It is important to remember that the Mitel 5000 was developed with a completely difference customer in mind. The Mitel 5000 in short addresses the needs of small business or small satellite offices today. The Mitel 5000 is easy to administer, faster to install and less expensive to replace when faults occur.

Mitel 5000 offers much more than the Mitel 3300 ‘out of the box’ in terms of applications and features however the Mitel MCD / 3300 platform offers much more to larger enterprise that require more complex solutions with full redundancy across multiple sites.

Compare 5000 with 3300

Below is a table of key features both systems may or may not offer. Please remember Denwa Communications do in fact sell both products and therefore this is article is not intended to steer you in either direction, more so to help you make the right buying decision.

Controller Hardware

Mitel 3300 / MCD

Mitel 5000 HX

Rack Mountable controller

Yes

Yes

Solid State Hard Disk

Yes Optional

Yes

Configuration Auto-Backup to remote location

NO

Yes

Redundant Power Supply

Yes

NO

Time to restart system (after reboot)

Approx 10 mins

Approx 3 mins

Program via http://

Yes

Yes (limited)

Failover to remote controller

Yes

NO

ISDN30 Failover module

Yes

NO

Built in PoE 10/100 Network Switch (16 port)

Yes (CXi model only)

NO

DHCP Server / Firewall / Internet Gateway

Yes

NO

Full-featured WAN survivability

Yes

Yes

Analogue Trunk Support

Yes

Yes

ISDN2e Trunk Support

Yes

Yes

ISDN30e trunk Support

Yes

Yes

SIP Trunk Support

Yes

Yes

Dialup Modem (Alog) for Remote Diagnostics

NO

Yes

External Page Port

Yes

Yes

Door relay (for 3rd Party door entry systems)

Yes

Yes

 

 

 

Phone & Accessories

Mitel 3300 / MCD

Mitel 5000 HX

Mitel 5304 IP Phone

Yes

Yes

Mitel 5312 IP Phone

Yes

Yes

Mitel 5320 IP Phone

Yes

Yes

Mitel 5324 IP Phone

Yes

Yes

Mitel 5330 IP Phone

Yes

Yes

Mitel 5340 IP Phone

Yes

Yes

Mitel 5360 IP Phone

Yes

Yes

Mitel 5310 IP Conference Unit

Yes

Yes

Mitel IP Programmable Key Module 12 Key

Yes

Yes

Mitel IP Programmable Key Module 48 Key

Yes

Yes

Mitel Cordless Handset

Yes

Yes

Mitel Cordless Headset

Yes

Yes

Mitel 5610 IP DECT Phone & Stand

Yes

Yes

Mitel HTML Toolkit for 5330/5340 IP Phone

Yes

NO

Mitel Gigabit Ethernet Stand

Yes

Yes

Mitel 8528 Digital Phone

NO

Yes

Mitel 8568 Digital Phone

NO

Yes

Mitel Soft Phone (UC Advanced)

Yes

Yes

SIP Extension

Yes

Yes

Analogue Devices e.g. Fax, Modem,

Yes

Yes

 

 

 

‘Standard’ Features

Mitel 3300 / MCD

Mitel 5000 HX

UCD Hunt Groups

Yes

Yes

ACD Hunt Groups (Call Centre)

NO Optional Licence

Yes

Hunt Group Priority

Yes

Yes

Hunt Group Overflow

Yes

Yes

Multilingual support

Yes

Yes

Hot Desking

NO Optional Licence

Yes

Music on Hold Upload (Single File)

Yes

Yes

Music on Hold Upload (Multiple File / Device)

NO

Yes

Paging

Yes

Yes

Embedded Teleworking (for remote phones)

NO Optional Licence

Yes

Meet Me Conference Bridge

Yes

Yes

Dynamic Extension

Yes

NO

Dynamic Extension Express

NO

Yes

Embedded Reporting

NO

Yes

In-built Call History

Yes

Yes

Do not Disturb (DND) with customised text

Yes

Yes

Manual Call Forwarding

Yes

Yes

Configuration Assistant

NO

Yes

Phantom Extensions

Yes

Yes

Low Cost Routing (LCR)

Yes

Yes

DDI Routing

Yes

Yes

CLI Routing

Yes

Yes

User Key Programming (Centralised)

Yes

Yes

System Speed Dials

Yes

Yes

Personal Speed Dials

Yes

Yes

Silent Monitor (Call Listen)

Yes

Yes

Barge-In

Yes

Yes

Call Steal

Yes

Yes

 

 

 

Messaging Features

Mitel 3300 / MCD

Mitel 5000 HX

Voice Mail Boxes for each user

Yes

Yes

Voice Mail Boxes for groups

Yes

Yes

Voice Mail to Email (Unified Messaging)

Yes

Yes

Call Recording on-demand

Yes

Yes

Remote Messaging

Yes

Yes

Multi-Level Auto Attendant

Yes Optional Licence

Yes

Call Queuing Announcements

Yes

Yes

Dial by Name

Yes

Yes

Estimated Time to Wait

Yes Optional Extra

Yes

Position in Queue

Yes Optional Extra

Yes

Call Whisper

Yes Optional Extra

NO

IVR with 3rd Party Database lookup

Yes Optional Extra

Yes Optional Extra

Speech Auto Attendant

Yes Optional Extra

Yes Optional Extra

Questionnaire/Survey  IVR

Yes Optional Extra

Yes Optional Extra

Blackberry Synchronisation

Yes Optional Licence

Yes Optional Licence

Mitel NuPoint Support

Yes Optional Extra

Yes Optional Extra

Audio & Web Conferencing Suite (MAS)

Yes Optional Extra

Yes Optional Extra

 

 

 

Application Support (optional extras)

Mitel 3300 / MCD

Mitel 5000 HX

Xarios Phone Manager

Yes (but limited)

Yes

Xarios Call Recorder

Yes

Yes

Unified Communicator Express

Yes

Yes

Unified Communicator Advanced

Yes

Yes

Unified Communicator IP Soft Phone

Yes

Yes

Mitel UC Mobile

Yes

NO,  NOT YET

Mitel Business Dashboard

Yes Limited Integration

Yes Fully Integrated

Mitel Customer Service Manager

Yes Limited Integration

Yes Fully Integrated

Mitel Intelligent Router

Yes Limited Integration

Yes Fully Integrated

Mitel Media Blending (email & calls)

Yes Limited Integration

Yes Fully Integrated

Tool Kit for 3rd Party CTI Integration (SDK)

Yes

Yes

System Data Synchronisation (SDS)

Yes

NO

Embedded Systems Management (ESM)

Yes

NO

Mitel Border Gateway

Yes

NO Not required

Skills Based Routing Software

Yes

Yes

KIRK DECT (Wireless Solution)

Yes

Yes

Telestat Call Logging Software

Yes

Yes

OAK Call RecordX

Yes

Yes

OAK ReportX & DisplayX

Yes

Yes

Disclaimer:

Technical data and statistical information contained in this document have been derived from information supplied by manufacturers and distributors. Although we believe that the information supplied is generally correct, we do not assume any responsibility whatsoever for its accuracy. The data and information contained in this document are intended for use by persons possessing technical skill and knowledge. In addition, we assume no liability and make no warranty with respect to claims of patent, trademark or copyright infringement or other similar claims which may arise out of or in connection with the use of any data, information or items listed in this document.

Are you looking for Mitel Maintenance and Support?

To contact Denwa Communications for further information or product demonstrations please call 0845 076 1001 or email info@denwa.uk.com

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2 Responses to “Mitel 5000 versus Mitel 3300”

  1. Mel says:

    Certainly on paper, the 3300 looks the more comprehensive system, however it seems like the 5000 comes with more built in features so less additional spend afterwards perhaps?

  2. Rob Scott says:

    Yes Mel, much more out of the box. Our small to medium sized customers are never disappointed!

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